FAQ!

Frequently Asked Questions

On this page you will find answers to frequently asked questions that will help you use our pages and make reservations. If you have any further questions regarding our services and offer, please contact us in the office at info@adriatic-tts.hr.  

1. General Terms and Conditions for Accommodation Services?
Before making a reservation make sure to read the General Terms and Conditions for Accommodation Services.

2. Where to find useful information on Croatia?
Find out everything you need to know about Croatia here.

3. Who to contact in case of problems upon arrival to accommodation unit?
In case of any problems with accommodation or host upon arrival to accommodation unit, please contact us immediately by telephone at 00 385 1 390 399.

4. How are prices stated in these offers?
Hotels: per person per night
Rent a car: per car per day
Charter rental: per boat per week
Villas: per apartment per day

5. Why is there a difference in the exchange rate when paying for the reservation?
The amount stated in Kuna's is charged to your credit card according to the selling rate of Raiffeisen bank on the charge date. Your credit card company charges your bank in Euros according to the exchange rate of the bank the credit card company works with on the day when the reservation amount is charged.

6. Why are bank fees sometimes higher than expected?
One of the reasons may be that your bank does not have a contract with Raiffeisen bank, meaning that the payment is made through a third bank. Since each bank charges transaction fees, your bank fees may be higher than expected.

7. How to book through my partner agencies?
If you would like to make a reservation in an agency in your country, instead of through us, we can send you list of our travel partners, just send us e-mail.

8. Why do I have to pay in advance?
By paying in advance, you are guaranteed to get the exact accommodation unit you viewed and reserved on our web pages since your advance payment is immediately forwarded to the host. Read our General Terms and Conditions for further information. As member of the UNPAH, RDA and DRV, Adriatic Travel & Trade is dedicated to providing quality accommodation services in cooperation with private accommodation lessees.

9. Why do you sometimes get a negative response to your inquiry even though our web pages show different?
Since we contact our hosts by phone to check accommodation unit availability immediately after your inquiry, it is unfortunately not possible to keep availability on our web pages updated to the minute. Nevertheless, we do our best to update accommodation unit availability as frequently as possible. We apologize for any inconvenience.

10. Where can I obtain fishing and underwater fishing licenses and find out more about diving?
In every larger tourist destination, you can obtain your fishing and underwater fishing licenses in the Harbor Master's Office. Visit the Croatian Diving Association web site in order to find out more about diving in Croatia.

11. What is Sojourn Tax?
According to the Sojourn Tax Law, guests are required to pay Sojourn Tax when paying for accommodation services. The Sojourn Tax amounts to 2,00 to 7,00 kn per person per day for adults. Children under the age of 12 are exempt from paying, while persons from the age of 12 to 18 have a 50% discount. The exact amount depends on the destination and period of your stay. According to General Terms and Conditions, Sojourn Tax is charged when making the final payment for accommodation services.